Best Auto Repair, Arlington

CONTACT US
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  • Mon 9:00AM - 7:00PM
  • Fri 9:00AM - 7:00PM
  • Tue 9:00AM - 7:00PM
  • Sat 9:00AM - 7:00PM
  • Wed 9:00AM - 7:00PM
  • Sun Closed
  • Thu 9:00AM - 7:00PM

WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon 9:00AM - 7:00PM
    Tue 9:00AM - 7:00PM
  • Wed 9:00AM - 7:00PM
    Thu 9:00AM - 7:00PM
  • Fri 9:00AM - 7:00PM
    Sat 9:00AM - 7:00PM
  • Sun Closed

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 703-243-9179 or make an appointment online!

What People Say About Us

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    Such great service! Quick and a good price.

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    I have never been treated so nice at an auto shop before! The hospitality is top notch! They are fast and efficient!

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    One Stop Automotive and Tires does it right! It's a small shop with no frills, but with phenomenal customer service, fast results, and a great price! I stop in two or three times a year and somehow they always remember me.

  • reviewicon

    Rafael and his crew are awesome. I came in with two flat tires an hour before closing time and they hooked me up. They were knowledgeable, fast, courteous and professional!

  • reviewicon

    One of the best tire repair shop you will find. Super prices and great service. If you need new or good used tires check out One Stop!

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    Honestly don't think anyone wants to buy new tires, but when you leave a place saying to yourself "wow they were so friendly" it kind of changes your perspective. I live in DC but always leave the city to get any tire change/fix here. The people are genuinely friendly, quick and affordable. Would not go anywhere else!

Call us for service: 703-243-9179

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